The Balcony Bar & Kitchen TERMS AND CONDITIONS: Please use this ordering system to place an order for food and drinks. During busy times there may well be a longer wait than normal. Please check your order carefully. Completing checkout is a commitment to pay for your order. Please contact us immediately if you have made a mistake. The Balcony, The Wharf, Saint Ives TR26 1LP Tel 01736 798482

We do not store credit card details nor do we share customer details with any 3rd parties.
We do not store credit card details nor do we share customer details with any 3rd parties. We use DOJO to collect and process transaction information.

We reserve the right to refuse any order should it be necessary for any reason and in the event of needing to issue a refund we will endeavour to do so within 10 working days. You have the right to cancel an order up until food preparation is started. Depending upon business times this could be as little as a few minutes. Orders can only be cancelled by telephone. Orders cancelled before food preparation is started will be reimbursed using the same method used for payment. Any order cancelled after food preparation has begun will be charged to the customer, and no refund will be given.

The Balcony, The Wharf, Saint Ives TR26 1LP Tel 01736 798482